Common Lab Questions
Q: Do you have to be a professional photographer to print with ColorInc?
A: We serve all levels of photographers and welcome anyone to create an account and print with us!
Q: Where can I update my billing information?
A: At this time, we do not keep customers' credit cards on file. You will be prompted to enter your billing information in ROES just before the order that you created begins the upload process. There is a box at the top of that payment screen labeled 'Save for Future Orders'. If you would like to have the same credit card charged for your print orders, just be sure to check that box.
Q: I need to order multiple copies of a spiral bound photo book. What is the best way to do this?
A: If you are needing more than one copy of a spiral bound photo book, you will create your order for 1 book in ROES. In the 'Instructions' box (located in the Review Order screen) indicate the number of copies that you need of the book. A customer service representative will then be in touch with directions on how to submit payment for the additional books.
Q: What is the Order Reference field in ROES?
A: The text that is required to be entered in the Order Reference field will help you easily determine which order is which when tracking the status. For example, you can enter the client's last name and search for an order in the Client Control Panel by that name rather than an order number. If you need to contact customer service regarding an order, you can also reference the order by the client's name (or whatever you choose to enter) instead of locating an order number.
Q: How can I update my shipping address?
A: To update your shipping address or any other information on your account, you can log in to the Client Control Panel with your Customer ID number and password. If you are updating your shipping address after an order has been placed, please contact Customer Service with the updated address as well to ensure that the order is sent to the correct location. Please note that the address entered in the screen with your Credit Card information in ROES is for billing purposes only and will not determine where the order is shipped.
Q: Can you send us a report with our yearly total spent with ColorInc for tax purposes?
A: You can log in to the Client Control Panel to view your yearly total with ColorInc. Click on the Invoices tab and change the date range to 1/1/2012 - 12/31/2012. You can then view each order total and a grand total for the year. Feel free to print this page for your records.
Q: When will I receive my order?
A: The date that your order is due to be complete and the tracking number (once shipped) can be found under the Orders tab in the Client Control Panel. If you have further questions about your order status, please contact customer service at email@example.com.
Q: Does ColorInc have a minimum order or a yearly requirement that needs to be met?
A: No, ColorInc does not have a yearly requirement. However, to receive free USPS shipping on your orders, the $15.00 order minimum must be met or a non refundable small order handling fee of $8.50 will be applied.
Q: There are so many catalogs in ROES! Which catalog should I order from if just want regular photo prints?
A: To order Standard Professional Prints, please refer to the "How To Order" section located on our Paper Types product page by clicking here.
Q: What if I forgot my password?
A: You can log in to our Client Control Panel by clicking here. Below the client login, a 'Forgot Password?' link is available. Once the link is selected, enter your e-mail address on file with the lab and click 'Retrieve' and an e-mail containg your log-in information will be sent to you.
Q: How many characters can there be for the foil stamping on wallets?
A: 13 characters are available for the first line with an additional 4 characters available for the 2nd line.
Q: What does DropShip mean?
A: Drop Shipping refers to when your order is shipped to any address that isn't the one we have on file. The order is shipped without an invoice, and packaged in a plain unmarked box.
Q: Do you ship outside the United States?
A: Yes, we ship all over the world every business day! Check out our Shipping Policies for more information.