General Questions

Q: Does Color Inc have a minimum order or a yearly requirement that needs to be met?
A: No, we do not require a minimum order nor yearly requirement. However, to receive free USPS shipping on your orders a $15 order total is required.

Q: There are so many catalogs in ROES! Which catalog should I order from if just want regular photo prints?
A: To order Standard Professional Prints, please refer to the "How To Order" section located on our Paper Types product page by clicking here.

Q: What if I forgot my password?
A: You can log in to our Client Control Panel by clicking here. Below the client login, a 'Forgot Password?' link is available. Once the link is selected, enter your e-mail address on file with the lab and click 'Retrieve' and an e-mail containg your log-in information will be sent to you.

Q: How many characters can there be for the foil stamping on wallets?
A: 13 characters are available for the first line with an additional 4 characters available for the 2nd line.

Q: What does Drop Ship mean?
A: Drop Shipping refers to when your order is shipped to any address that isn't the one we have on file. The order is shipped without an invoice, and packaged in a plain unmarked box.

Q: Do you ship outside the United States?
A: Yes! We ship all over the world every shipping day. Check out our Shipping Policies for more information!