ROES Software
Q: What are the system requirements to run ROES?
A: Any computer less than 10 years old should be able to run ROES. The minimum system requirements are:
- 500mhz processor
- 256mb RAM
- 500mb free disk space
Q: ROES won't open on my computer, what's wrong?
A: ROES requires Java to run, so the first step is to ensure that Java is installed properly on your computer.
- For Windows machines, click "Start", then "Run". Type in cmd.exe and press Enter. Type in java -version
- On Mac OSX, open the Finder and go to the Applications folder. Open the Utilities folder, followed by Terminal. Type in java -version
Q: There are so many catalogs in ROES! Which catalog should I order from if just want regular photo prints?
A: To order Standard Professional Prints, please refer to the "How To Order" section located on our Paper Types product page by clicking here.
Q: Where do I enter my promotion code in ROES?
A: You will have the opportunity to add your promotional codes at the end of your order once you have reached the "Review Order" tab, located in the bottom row of buttons on the ROES main screen. In this tab, you will see a summary of your order and in the options shown at the bottom of the window look for the "Promo Code" option. Please note that all promotioal codes are case sensitive and must be entered in all CAPS. If the code is valid, the promo code box will turn green once you push "Enter."
Q: How do I clear my ROES cache?
A: A simple clearing of your Java and browser cache may resolve any ROES issues.
- Windows Java Cache: Go to Start>Settings>Control Panel>Java and select the Cache or General Tab depending on your Windows version. From here, select "Clear JAR Cache" or "Delete Files".
- Mac OSX Java Cache: Macintosh Hard Drive>Applications Folder>Utilities>Java>Java Plug-in Settings>Cache>Clear Cache.
Q: Does Color Inc offer sizing guides for creating templates for press printed books?
A: Yes we do! You can download the sizing guide in PDF form here.
Q: How do I add a CD to my Color Corrected ROES order?
A: Click the 'Options' button. Click the 'Image Options' tab. Scroll down to select 'Burn artwork to CD'..
Q: How do I add Studio Supplies to my order?
A: Studio Supplies must be ordered separately. This is done by ordering through the 'Studio Supplies' catalog in ROES.
Q: What is Packager, and how do I use it?
A: The packager tool is available in your Color Inc ROES software, and is a useful feature for any photographer who needs to order any quantity of a single image in several different sizes. Packager helps take the work out of your hands by allowing ROES to automate it.
- For a complete video tutorial on Packager, click here.
- For a PDF file with step-by-step instructions on Packager, you can download our ROES Packager Guide here.
Q: What is Presenter, and how do I use it?
A: The Presenter is a feature that enables you to present your images in a professional manner to your clients when they are in your studio. This tool includes a great slide show option as well as a side by side comparison of any two images.
- For a complete video tutorial on Presenter, click here.
- For a PDF file with step-by-step instructions on Presenter, you can download our ROES Presenter Guide here.